KihonTell us these things and most problems are solved in the first reply: which school you drive for, the route and the day, what you expected to happen, and what happened instead.
Signing in
There is no password
That is on purpose. You type your email, we send a code, and the code signs you in. It works once and expires in an hour. There is nothing to remember and nothing to reset.
The code did not arrive
Check the spam folder first, then check that the email you typed is the one your school has for you. The app cannot tell you whether an address is known, because that would let a stranger find out who drives for a school. If your school has a different address for you, they can change it in a moment.
It says I am not on a driver list
You are signed in, but your school has not added you as a driver yet, or has not put you on a route. Ask the front desk, then tap Try again.
It says the app is for adults
Driving the van is for drivers 18 and over, and Google Play told the app this phone belongs to someone younger. If that is wrong, the age on the Google account can be corrected, then tap Check again.
Location
When is my location shared?
From the moment you press Start on a run until you tap We're back, and at no other time. A notification shows for the whole of that window, so you can always see whether it is on. Close the app and sharing stops with it.
The run will not start
A run needs location, because that is the hour your school most needs to know where the children are. Check that the phone's Location switch is on and that Kihon Driver is allowed to use it while the app is open (Settings, then Apps, then Kihon Driver, then Permissions). Then press Start again.
Can I use Google Maps or Waze while I drive?
Yes. Directions opens your own maps app, and switching to it does not end the run or the sharing. Come back to Kihon Driver at each stop.
During a run
A child is not at the curb
Tap their name to mark them not there, then press Everyone here for the rest. If a family already told the school a child is not riding, the app has marked it before you arrive.
I sent the wrong alert
Phone the front desk and tell them. An alert goes to the desk and the managers straight away and cannot be pulled back, which is the point of it. Families never see alerts, so a wrong one reaches the school only.
Why can I not sign the run off in the app?
Because the last step happens inside, after the van is walked front to back. You sign off with your PIN on the school's iPad, or the front desk closes the run for you. Your PIN is on the You tab, where you can also make a new one.
Your account and your data
Your runs, hours and alerts are your school's records, held by us on their behalf, so a correction starts with your school. To have your driver account and the data tied to it deleted, use the account deletion request page, which explains what goes and what has to stay. Kihon's full handling of both, location included, is in the Privacy Policy.
Reach a person
Write to us. We aim to answer within two business days, and faster when something is actually broken.
Kihon HQ LLC
5900 Balcones Drive, Ste 100
Austin, TX 78731
United States